At Mila Lashes, your satisfaction is our priority. This policy outlines your rights regarding returns and refunds for purchases made on our website in Canada.
1. Return Period
You have 14 calendar days from the date you receive your order to request a return or a refund, in accordance with Canadian consumer protection standards.
2. Return Conditions
To be eligible for a return, the product must:
- be new, unused, and unopened
- be returned in its original packaging
- be in perfect condition
⚠️ For hygiene reasons, opened or used products (eyelash extensions, accessories, tweezers, etc.) cannot be returned.
3. Non-Refundable Items
The following items are non-refundable:
- opened or used products
- promotional or sale items
- gift cards
4. Return Procedure
Before returning any item, please contact our customer service through our contact page to receive the necessary instructions.
Return shipping costs are the responsibility of the customer, except in cases of:
- defective products
- an error on our part
5. Refunds
Once the returned product has been received and inspected:
- you will be notified of the approval or rejection of your refund
- the refund will be issued using the original method of payment
- processing time may take up to 7 to 10 business days
6. Defective Products or Order Errors
If you receive a product that is:
- defective
- damaged
- or not in accordance with your order
Please contact us within 48 hours of receipt, with supporting photos, so we can process your claim promptly.
7. Exchanges
Exchanges are possible depending on product availability.
If the requested product is unavailable, a full refund will be offered.
8. Consumer Rights
In accordance with Canadian laws, you retain the right to:
- request a refund for any non-compliant or defective product
- cancel a purchase within the legal time limits
- file a complaint with the appropriate authorities in the event of a dispute
9. Contact
For any questions regarding returns or refunds in Canada, please contact us via our contact form or by email at : info@milalashes.com