Frequently Asked Questions
Get your answer
Are Mila Lashes products reliable?
Yes. Mila Lashes products are carefully selected and tested to offer quality, performance, and safety. Each product is designed to respect the sensitive eye area while guaranteeing a controlled and long-lasting result. Reliability is a priority for the brand, from the choice of materials to the final product.
Who are Mila Lashes products aimed at?
Mila Lashes products are designed for both individuals who want to care for their lashes and professionals looking for high-performance, consistent products. The range is designed to suit different experience levels while maintaining consistent quality.
Is delivery free?
Shipping is free in Canada for all orders over CAD 150. For orders under this amount or for international deliveries, shipping costs are calculated at checkout.
Are the products suitable for sensitive eyes?
Mila Lashes products are designed for use on the delicate eye area. However, as everyone is different, it is recommended to carefully read the product descriptions and perform a patch test beforehand if you have any particular sensitivity.
Why choose Mila Lashes over another brand?
Choosing Mila Lashes means opting for a brand that prioritizes quality, attention to detail, and a passion for the product. Each item is designed with exacting standards and intention, with the aim of enhancing your eyes without compromise. Mila Lashes offers reliable essentials, designed for both everyday use and to meet more demanding needs.
Do you offer a return policy?
Yes. Mila Lashes offers a 14-day return policy from the date of order receipt. Products must be returned in their original condition, unused, and in their original packaging. For any return request, simply contact customer service.
How long will it take for my order to be shipped?
Orders are generally prepared and shipped shortly after confirmation. Exact delivery times may vary depending on the destination, but Mila Lashes is committed to careful and tracked shipping.
How can I contact Mila Lashes if I have a question?
For any questions regarding a product, an order, or our return policy, you can contact the Mila Lashes team via the Contact page. We offer attentive support to ensure a smooth and pleasant experience.