Terms and conditions - Mila lashes The charm of elegance

Welcome to Mila Lashes! By using our website and placing an order, you agree to these terms and conditions. Please read them carefully before making any purchase.

1. General Information

Mila Lashes is an e-commerce site selling beauty products, including:

Eyelash extensions
Tweezers and lash adhesives
Care and preparation products

By accessing this website, you agree to comply with these terms as well as applicable Canadian laws.

2. Account Creation

To place an order, you may need to create a customer account.

Information provided must be accurate and complete.
You are responsible for maintaining the confidentiality of your account and password.
Any activity conducted through your account is your responsibility.

3. Orders and Payment

All orders are subject to product availability.
Prices are listed in Canadian Dollars (CAD) and include applicable taxes unless stated otherwise.
Payment must be made at the time of order via our secure payment providers.
Mila Lashes reserves the right to cancel or refuse any order for legitimate reasons (payment declined, suspected fraud, etc.).

4. Shipping

Shipping is available within Canada only.
Standard shipping is free for orders of CAD 150 or more.
Delivery times are estimated and may vary due to factors beyond our control.
Mila Lashes is not responsible for customs fees or taxes for shipments outside Canada.

5. Returns and Refunds

Please refer to our Returns & Refunds Policy for full details.

Key points:

You have 14 calendar days from the date of receipt to request a return.
Products must be new, unused, and in their original packaging.
Opened or used products (eyelash extensions, tweezers, etc.) cannot be returned for hygiene reasons.
Refunds will be issued via the original payment method within 7 to 10 business days after inspection.

6. Intellectual Property

All content on the Mila Lashes website (text, images, logos, descriptions) is protected by Canadian copyright and intellectual property laws.
Any reproduction, distribution, or use without written authorization is prohibited.

7. Limitation of Liability

Mila Lashes strives to provide accurate product descriptions and images.
We are not responsible for direct or indirect damages resulting from the use or misuse of our products.
In no event shall Mila Lashes be liable for any indirect, incidental, or consequential losses.

8. Product Information

We make every effort to ensure product availability, prices, and specifications.
Mila Lashes reserves the right to modify product information without prior notice.

9. Privacy

Personal information is collected, stored, and used in accordance with our Privacy Policy.
By using the website, you consent to the use of your data as described.

10. Governing Law

These terms are governed by the laws of Canada.
Any disputes regarding the use of the site will be subject to the exclusive jurisdiction of Canadian courts.

11. Changes to Terms

Mila Lashes reserves the right to update these Terms and Conditions at any time.
Changes will be published on this page and take effect immediately.
Continued use of the site constitutes your acceptance of the updated terms.